FAQ
Questions, answered.
Everything companies usually ask before moving to their own private cloud. Can't find your question? Ask us directly.
Getting started
Do we need an IT team to run CogWiz?
No. We set the platform up, keep it updated and back it up every night. Your team simply signs in and gets to work.
How long does it take to get started?
It depends on how many people and how much data you are bringing across. We agree a plan and a timeline with you in the first conversation.
Which service can we use today?
File storage is available now. Email, team chat and VPN are being prepared, and you can join the waitlist for each one.
Your data and security
Who can see our data?
Your data lives in a private environment set up only for your company, never mixed with other customers. You decide who has access.
Is our data backed up?
Yes. The platform is backed up every night to a separate location, with copies kept for up to six months.
Is the connection encrypted?
Yes. Everything travelling between your team and the platform uses encrypted connections.
Moving to CogWiz
Can we bring our existing email and files?
Yes. We plan the move with you so your files, accounts and history come across in an order that keeps work running.
Will there be downtime during the move?
We plan migrations so your team can keep working. Where a short switch-over is needed, we schedule it with you in advance.
Pricing and leaving
How is CogWiz priced?
CogWiz is a flat platform cost rather than a charge for every person. Contact us for a quote based on your team and the services you need.
What happens if we decide to leave?
CogWiz runs on open-source software, so your information stays in standard formats you can take anywhere. There is no lock-in.
Still have a question?
Tell us what you need to know and we will get back to you.